Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at website@louisanthony.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at website@louisanthony.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at website@louisanthony.com.

Return Policy

  • We want you to be completely satisfied with your purchase. Refunds are available within 15 days and exchanges are available up to 30 days when accompanied by proof of purchase.
  • Certain items are not eligible for return or exchange. These include special orders, sale merchandise or any item that has been engraved, personalized, sized or altered in any way.

Rolex Certified Pre‑Owned Return Policy

  • At Louis Anthony, we want you to feel completely confident in your Rolex Certified Pre Owned purchase. If you decide to return your timepiece, we are pleased to offer a 10 day return window.
  • To be eligible for a return, the timepiece must be unworn and presented in the same condition in which it was sold, including all original packaging, documentation, and accessories that accompanied the watch.
  • All returns are carefully inspected prior to refund. A $500 recertification fee will be deducted from the refund amount to ensure the watch meets Rolex Certified Pre Owned standards.
  • If you need assistance or have any questions, your sales associate is always here to help — we want your experience with us to feel effortless and exceptional.

In Store Returns

To initiate your return, visit Louis Anthony Jewelers at 1775 N. Highland Rd. Pittsburgh, PA 15241. Items purchased online or through our South Hills store are not returnable at our Nemacolin location.

Online Returns

To initiate an online return please visit, our start a return page.

A pre-paid shipping label will be emailed to you within 24 hours. Upon receipt of merchandise you will be refunded the purchase price of the item less any applicable return shipping charges. We will send a confirmation email upon crediting your account.